The Falcar Loyalty Scheme is promoted and operated by Falcar Ltd. Falcar Ltd. is the holding company of Baby & Child, Falcar Automotive, and ICT services.
TERMS AND CONDITIONS
These are the terms and conditions which apply to your membership of the Falcar Ltd. (Falcar) Falcar Loyalty Scheme (‘the Scheme’) and the allocation of Falcar points on purchases made using your Falcar Membership Account (‘the account’).
The Scheme enables you to earn Falcar points from Falcar when paying for goods or services, from Falcar with your Falcar Membership Account. The overall price paid remains the same whether you participate in the Scheme or not.
1. The Scheme is promoted by Falcar (‘we’) and is available to all persons who submit a completed application form and are accepted for an Account or to whom we make the Scheme available.
2. The Scheme is only available to Accounts with a Maltese address.
3. Membership of the Scheme is entirely at our discretion, and accordingly, we reserve the right to refuse any applications.
Falcar Points
4. FALCAR points will be allocated at the following rate:
a. For Falcar stores in the Malta on qualifying retail purchases, Account holders will earn one point for each full €1 spent.
5. We may from time to time offer you Falcar bonus points for specific promotions, subject to availability, but you will always be advised of the bonus points when the offer is made. Falcar bonus points are not currently available to be earned in Falcar Outlet stores or in other outlets except as expressly notified to you when the bonus points offer is made.
6. Where a minimum spend threshold is stipulated in order to receive Falcar bonus points, the threshold amount must be debited to the Account, i.e. after discounts and all other permissible deductions, including other payment methods, have been taken into account.
7. We reserve the right to vary the Falcar points available, and the rate at which points will be allocated, from time to time or to cease to offer Falcar points. Any change will be notified by the display of notices in our stores, advised to you in reward mailings, or in writing.
8. Falcar points cannot be exchanged for cash, gift vouchers or gift cards. Falcar points and reward or bonus vouchers cannot be transferred from one person or Account to another unless specifically notified and agreed by us.
9. You may not be able to earn or redeem any Falcar points whilst you are in breach of your Account terms and conditions. Where we believe that there has been a breach of your notified Account terms and conditions, we may withdraw Falcar points already allocated and/or remove you from the Scheme, at our discretion.
10. Falcar points will only be added in relation to a valid Account at the time that purchases are applied to your Account or may be added at our discretion within the rules laid down by this and other Schemes as may be notified from time to time.
Falcar reward vouchers
11. Falcar points will be converted to Falcar reward vouchers at the end of the collection period and sent to you. Any Falcar points not converted to Falcar reward vouchers will be carried over until the next Falcar reward vouchers award date and will be shown on your reward statement. Collection periods will be approximately every twelve months, or as notified.
12. Depending on the types of Falcar Accounts you hold, all points you earn under the Falcar Loyalty Scheme may be aggregated and presented as a total points balance.
13. We reserve the right not to send account holders a mailing in the event that the points balance has not changed from the previous statement, or insufficient points have been earned to generate reward vouchers. Minimum reward value is €1, equal to 100 points.
14. Falcar reward vouchers will be valid for the dates shown on the Falcar reward voucher(s). Falcar reward vouchers that are presented after the expiry date stated will not be valid, unless specifically agreed by us. Falcar reward vouchers may only be redeemed against Falcar product ranges, services in Falcar stores and other selected Falcar products.
15. No change will be given where purchase is less than the face value of the voucher.
16. Falcar reward vouchers are valid in all Falcar stores in Malta. We will notify you in your regular reward mailing in the event that the opportunities for redemption of the Falcar reward vouchers are amended.
17. Falcar reward vouchers cannot be redeemed against the purchase of Falcar Gift Vouchers, gift cards, cash advances/withdrawals, or via the Falcar website or any catalogue or other publication, unless we notify you otherwise. Falcar reward vouchers cannot be used to pay your Falcar Account.
18. We reserve the right to substitute or remove product ranges/services/offers available for redemption using Falcar reward vouchers at any time without notice.
19. We cannot be responsible for any loss of Falcar reward vouchers once despatched to you.
Refunds
20. If a Falcar product is obtained solely using Falcar reward vouchers any refund will be given in credit vouchers. No cash refunds will be given in these circumstances. Where applicable, credit vouchers will be refunded to equal the value of Falcar reward vouchers originally tendered.
21. If you change your mind about a product purchased using your Account, you should present your ID card with the returned goods so that any Falcar points awarded for the original sale can be deducted from the Account. If your purchase qualified for bonus points and the refund breaks the original promotional criteria then the bonus points earned in the original transaction will be deducted. If a refund is completed after reward vouchers have been issued, then points earned in the original transaction will be deducted and the points balance on an Account may become a negative value.
General
22. All loyalty points and e-vouchers created from loyalty points will only be valid within the same calendar year (1st January – 31st December). If you do not collect and redeem your points or e-vouchers by the end of the calendar year then they will expire. They will not be carried forward into the following calendar year.
23. Your membership of the Falcar Scheme starts when your Account is opened, or when we determine the Scheme is available to you and ends when your Account is closed or when we determine that the Scheme is no longer in operation. This Scheme is operated by Falcar Ltd.
24. All products featured in the reward mailings are subject to availability.
25. We reserve the right to withdraw or cancel the Scheme at any time giving Account holders seven days’ notice in writing.
26. We reserve the right to change or amend the Terms and Conditions of the Scheme. Any changes will be notified by the display of notices in our stores, advised in writing.
27. A copy of the latest Terms and Conditions of the scheme can be obtained from Falcar Loyalty Scheme, Falcar Ltd., 228 Constitution street, Mosta MST9053 Malta
28. We reserve the right to take any appropriate action where the Account holder has breached the Terms and Conditions of any Falcar Ltd. product or the Falcar Loyalty Scheme.
29. In the case of dispute, the decision of Falcar shall be final.
30. Should you lose or accidentally disclose your Account number or mislay your Account card, you should contact us immediately. Please make sure your Account name and address are kept up-to-date and accurate to minimise security risks. We cannot be responsible for non-receipt of Falcar reward vouchers or post sent by us. We recommend that you use recorded delivery when sending important documentation to us.
31. These Terms and Conditions do not affect your legal rights.
Falcar Loyalty Scheme Data Policy
I understand that membership of the Falcar Loyalty Scheme will mean that members of the Falcar Group and other approved organisations may use transactional data on my Account for the purposes of analysis and so that specific Falcar Loyalty offers may be made to me. I may opt-out of receiving Falcar Loyalty Scheme communications at any time by contacting customer care on customercare@falcargroup.com or 21438600 ext. 542 and I acknowledge that this will result in my membership of the Falcar Loyalty Scheme ending.
Falcar Ltd. Registered office: 228, Constitution street Mosta MST9053 Malta, Company No. C19448.
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